PpbCompany Description /b /p /ppAt Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. /ppAs a pioneer and leading company in the field of robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible. /ppIntuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves. /ppPassionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. /ppJoin a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care. /pppbJob Description /b /p /ppbPrimary Function of Position: /b /ppThe Senior System Business Analyst will focus on building automation workflows for field service and sales implementations debug issues in existing flows, testing activities, including the creation of test scripts, conducting system integration testing (SIT), user acceptance testing (UAT), and ensuring that the Salesforce Field Service and Sales platforms work as expected. The ideal candidate will be a quick learner, able to grasp business requirements related to field service and sales operations and apply that knowledge to effectively test and validate system functionality to drive project success. /ppbRoles and Responsibilities: /b /ppbHands on experience with Flows and process automations /b /pliDevelop and debug flow automations /liliHand on configuration experience /liliStrong understanding of field service and sales data model and master data setup activities /lipbTest Script Creation Execution: /b /pliDevelop comprehensive test scripts based on functional specifications and business requirements. /liliConduct detailed testing (SIT, UAT) to validate system functionality, performance, and user experience. /liliCollaborate with stakeholders to ensure all scenarios, including edge cases, are tested and documented thoroughly. /liliExecute test cases across different environments and track defects, working with the development team to resolve issues. /lipbField Service and Sales Concepts Quick Learning: /b /pliDemonstrate a rapid learning ability to understand business needs related to field service and sales operations. /liliApply best practices and concepts to ensure that the Salesforce Field Service Cloud, Sales Cloud and related applications are effectively tested to meet operational objectives. /liliQuickly adapt to new business requirements and project needs, contributing to testing efforts from day one. /lipbCollaboration Testing Support: /b /pliWork closely with business stakeholders, developers, and other team members to ensure the successful testing and validation of new features, updates, and integrations. /liliProvide feedback to development and functional teams on potential system improvements based on testing results and user feedback. /liliEnsure that all testing activities are completed within project timelines and meet the required quality standards. /lipbIssue Tracking Defect Management: /b /pliTrack and manage defects identified during testing, providing clear documentation of issues, including steps to reproduce and impact analysis. /liliCollaborate with development and technical teams to resolve defects in a timely manner. /liliConduct regression testing as needed to ensure that new system changes do not impact existing functionality. /lipbQuality Assurance Continuous Improvement: /b /pliContinuously evaluate testing processes and tools, proposing improvements to enhance efficiency and test coverage. /liliEnsure that testing aligns with business requirements and field service and sales processes. /liliDocument and report on testing progress, including defect status and test results, to project stakeholders. /liliAnalyze the effectiveness and efficiency of existing business processes and business requests and recommend solutions using system standards and best practices. /lipbTraining Knowledge Transfer: /b /pliParticipate in user training sessions to understand real-world applications and gather additional insights for testing purposes. /liliShare knowledge and best practices related to testing strategies and tools with team members and stakeholders. /lipbIdeation and Demand Management: /b /pliEvaluates and offers solutions based on the existing technology portfolio. /liliContributes to the evaluation of new technology solutions to support strategic business objectives. /liliPartners with business and IT stakeholders to identify, prioritize and schedule demand following the Release Management and Prioritization cycles. /lipbSoft skills: /b /pliStrong communication skills to be able to communicate effectively with local, regional and global stakeholders. /lippbQualifications /b /p /ppbRequired Knowledge, Skills, and Experience: /b /ppbExperience: /b /pli8+ years of experience in a Business Analyst role, with focus on Salesforce Field Service Cloud, Sales Cloud, Conga or related Salesforce applications. /liliHands-on experience in configuration of flows, Lightning record pages, object data model etc. creating test scripts, performing system integration testing (SIT), and user acceptance testing (UAT). /lipbSkills: /b /pliStrong understanding of Salesforce Field Service Cloud and/or Sales Cloud features and functionality. /liliAbility to quickly learn business requirements and apply field service concepts to testing and validation. /liliExcellent analytical, problem-solving, and troubleshooting skills. /liliStrong communication skills, with the ability to articulate test results and issues to both technical and non-technical stakeholders. /liliExperience with Agile/Scrum methodologies is a plus. /lipbCertifications /b: /pliSalesforce Certified Field Service Consultant (preferred). /liliSalesforce Administrator or Salesforce Service Cloud certifications are a plus. /lipbAdditional Attributes: /b /pliQuick learner with the ability to rapidly understand business needs. /liliHighly detail-oriented with a passion for ensuring system quality and project success. /liliStrong interpersonal skills with the ability to work effectively with cross-functional teams across different geographies. /liliSelf-motivated with the ability to manage competing priorities and deliver results within tight deadlines. /liliEducation: Bachelor’s degree, preferably in Engineering, Business or Information systems. /liliStrong verbal and written communication skills in English /liliAbility to work on multiple projects and requests simultaneously in a fast-moving environment. /liliAbility to work with minimum supervision or guidance. /lippbAdditional Information /b /p /ppIntuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. /ppWe will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. /pp Export Controls Disclaimer: In accordance with the Export Administration Regulations (15 CFR §, some roles at Intuitive Surgical may be subject to export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. /ppCertain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). /ppFor any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. /ppThis position may be filled at a different job level than listed here depending onbr/business need and/or on the selected candidate’s experience, knowledge and skills.br/ Compensation will be based primarily on the job level at which the role is filled and thebr/ candidate’s qualifications, consistent with applicable law. /p