DECTRIS is a successful and expanding high-tech company that develops and produces X-ray and electron detectors. Our detectors are used worldwide in large-scale research facilities and in industry. Their unique properties enable scientific breakthroughs in life sciences and material sciences. Our more than 170 employees are located in Switzerland, the United States, and Japan. At DECTRIS, we combine innovation and development with agile industry practices. As a spin-off of the Paul Scherrer Institute and by focusing on the needs of our customers, we combine scientific excellence with qualified service and industrial know-how. DECTRIS values collaborative working rather than traditional hierarchy and is guided by the principles of Sociocracy 3.0.
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Your Tasks
You take ownership of complex detector systems in the field and in the lab, troubleshoot across layers, and are not afraid to dig into the challenging world of troubleshooting, legacy setups, or half-broken systems
You actively contribute to improving how DECTRIS supports its customers
You enjoy taking things apart, fixing what others can't, and turning unknown problems into working solutions
Provide advanced technical support for DECTRIS detector systems (remote and on-site)
Analyze, debug, and fix complex software and hardware issues
Commission detector systems and provide integration support
Perform diagnostics and repairs at DECTRIS and at customer sites
Develop scripts, tools, and procedures to improve customer support
Clearly communicate technical topics to non-experts and experts alike
Collaborate closely with R&D, product engineering, applications, and sales
Willingness to travel internationally up to 20%
Your Skills
MSc in engineering, computer or natural sciences (PhD an advantage)
3+ years of industry experience
Proven Linux proficiency
Solid programming/scripting experience, mainly Python
Ability to train customers by breaking down the complexity of our systems into understandable concepts
Hands‑on, solution‑oriented mindset with no fear of unfamiliar systems
Comfortable working with tools, lab equipment, and real hardware
Logical and analytical problem solver who can also improvise when needed
Curious, fast learner who takes initiative and responsibility
Reliable team player who can work independently when required
Stress‑resistant, flexible, and comfortable in customer environments of different cultures
Fluent in English; German or Chinese is a plus
Driving license (B)
We Offer
A successful and growing high tech company in an international, scientific environment
To jointhe global leader in HPC X-ray detectors for science and industry. Our Developers design cutting‑edge detectors to support thestate of the art science and technology
An international work environment formed by more than 170 experienced engineers, scientists and other professionals.The company languages are German and English
Excellent, flexible working arrangements to enable professional development and personal life balance
An attractive working environment: modern infrastructure with wheelchair‑accessible rooms, small fitness room, underground car park, subsidised meals, free snacks and drinks, various company events, internal and external training, home office options, after‑work beers and other joint leisure activities
Your Future Team
The DECTRIS Support & Commissioning team is the interface between our products and the customers at the synchrotron, in the laboratory and in industry. We analyze and solve problems in soft- and hardware, support our customers in the use of our high‑end detectors, train users and partners in the use and integration of our detector systems, and bring customer feedback about existing products to the company. To achieve this, we work closely with our subsidiaries, product management, application scientists, development, production and sales on an interdisciplinary basis. With the combination of a broad technical and scientific understanding as well as customer‑oriented thinking, we want our customers to get the best out of their DECTRIS products and services.
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