Responsibilities
* Professional leadership in IT support
* Handle incoming incidents according to the valid procedures and policies
* Perform root cause analysis and implement fixes on server-side applications and services
* Close cooperation with 2nd level support in order to understand the operation of applications and problem solving procedure
* Handle incoming customer inquiries and manage interactions (calls and e-mails) in a professional manner
* Execute monitoring and implement new requirements from the business with our monitoring system
* Collaborate with internal teams to ensure system stability, security, and performance
* Fulfill and follow-up on service requests
* Incident tracking and professional support
Requirements
* At least 5 years of professional experience in IT support, with strong communication skills and the ability to mentor junior team members
* Shall have generic IT knowledge (Unix / Linux or Windows) and eagerness to deepen it
* ITIL knowledge is preferred
* Openness towards customers, listen to them with appreciative mindfulness
* Ability to professionally react even in the hardest conversations, make the customer feel their issue will be resolved
* Experience supporting network infrastructure (VPN, firewalls, routers)
* Fluent and professional English communication skills both verbally and written, basic / conversational German is considered a plus
Why Join Us?
Fides Treasury Services AG is a global leader in multibanking and SWIFT Service Bureau solutions, providing software and outsourcing offerings for international cash management. We offer the opportunity to work in a mid-sized company with an international footprint, a great team spirit, attractive employment conditions, and flexible working arrangements in terms of time and location. If you are a positive personality with a “can-do” attitude and are looking for an exciting new challenge, we look forward to hearing from you!
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