We are seeking a professional to manage customer service interactions by leading key accounts and driving business improvement projects.
Main Responsibilities:
* Ensure service delivery meets customer expectations by resolving bottlenecks and managing case backlog within SLA timelines.
* Coordinate local service projects, including campaigns, upgrades, and retrofits, in collaboration with internal teams and external partners.
* Manage on-site commissioning plans for standard product rollouts, ensuring smooth execution.
Project Management Skills
* Strong analytical and problem-solving capabilities to identify and resolve customer issues.
* Able to prioritize and manage multiple customer cases simultaneously.
* Effective communication and interpersonal skills to engage operational stakeholders.
Customer Relationship Management:
* Build strong relationships with customers by understanding their service needs and ensuring timely resolution of issues.
* Conduct regular service meetings to review performance and drive customer satisfaction.
Revenue Support:
* Drive the monetization of the installed base by identifying opportunities for SLA renewals, preventive maintenance, spare parts, and extended warranties.
* Oversee after-sales processes, including invoicing, overdue payments, and purchase orders.
What We Offer:
* A dynamic work environment with opportunities for growth and development.
* A competitive compensation package that reflects your skills and experience.
* The chance to work with a diverse team and contribute to sustainable solutions for people around the world.