Solution UX Lead – (Principal UX Designer): IVD / Customer Experience and Solution Design / Product Management / project management / SAFE / Clinical/Medical UX design/ product design/ service design/ human factors / German/ English
Tasks & Responsibilities
* Lead UX workstreams across discovery, concept development, validation, implementation support, and launch preparation.
* Translate business objectives, customer insights, workflow needs, and regulatory context into actionable design decisions.
* Plan, estimate, structure, and manage UX activities, deliverables, dependencies, timelines, and resource needs.
* Coordinate designers, researchers, and cross‑functional contributors across multiple workstreams.
* Ensure design deliverables are high quality, consistent, evidence‑based, and ready for development and validation.
* Partner with Product Management, Engineering, Regulatory, Quality, Clinical, Service, and business stakeholders.
* Integrate UX work into agile delivery, including backlog refinement, sprint planning, PI Planning, system demos, and release planning.
* Identify risks, interdependencies, scope changes, and bottlenecks early, and propose mitigation actions or prepare escalation.
* Facilitate workshops, design reviews, prioritization sessions, and stakeholder alignment meetings.
* Coach designers and cross‑functional teams on UX methods, customer‑centricity, and design best practices.
* Represent UX in governance meetings, project reviews, customer engagements, and strategic discussions.
* Contribute to improving design leadership operations, estimation practices, team rituals, and delivery efficiency.
Must Haves
* 8+ years of experience in UX design, product design, service design, human factors, design research, or a related field.
* Degree in UX Design, Human‑Computer Interaction, Industrial Design, Service Design, Human Factors or a related field.
* Proven experience leading UX for complex digital or hardware products, services, platforms, or healthcare solutions.
* Strong project management skills, including planning, estimation, prioritization, dependency management, risk management, and progress tracking.
* Ability to define UX work packages, delivery milestones, staffing needs, and effort estimates.
* Experience working with Product Management, Engineering, Regulatory, Quality, Research, and business stakeholders.
* Strong facilitation, storytelling, communication, presentation, and stakeholder management skills.
* Ability to manage ambiguity, structure complex problems, and translate insights into practical design direction.
* Experience with SAFe, Agile Release Trains, PI Planning, Lean UX, or scaled agile delivery is a strong plus.
* Experience in healthcare, diagnostics, medical devices, life sciences, laboratory workflows, or regulated industries is highly desirable.
* Experience managing UX work across distributed, global, or matrixed teams.
* Strong command of English; additional languages such as German are a plus.
Nice to Have
* Experience with regulated product development, usability engineering, human factors validation, or risk management.
* Experience contributing to design systems or solution‑level UX governance.
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