Senior Customer Service Management Consultant (ServiceNow CSM) – DACH
Our client, a leading IT management and ServiceNow partner in the DACH region, is seeking a Senior CSM Consultant to join their team in Switzerland, Germany or Austria.
Overview
Develop, implement, and optimize ServiceNow CSM solutions, collaborating closely with clients and internal teams to deliver successful ServiceNow initiatives.
Key Responsibilities
* Analyze and implement ServiceNow CSM solutions
* Independently manage projects and sub-projects
* Lead workshops and training sessions
* Conduct client meetings and presentations (German & English)
* Manage CSM integrations with other systems
* Mentor project staff and transfer knowledge internally
* Support sales activities
Candidate Profile
* Relevant degree or equivalent experience
* Minimum 3 years ServiceNow experience, focusing on CSM
* Strong knowledge of configuring, implementing, and managing CSM solutions
* Experience integrating ServiceNow with other business systems
* ServiceNow System Administrator and CIS certifications
* JavaScript skills (desirable)
* Fluent German and strong English
* Structured, goal-oriented, and independent
* Excellent communication and team skills
Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.
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