Join us to Make an Impact
Innovation is in our DNA. We invented supercontinuum lasers and photonic crystal fibers and constantly reimagine how our products can be used and improved. Our customers utilize our products in medical and life science research, quantum computing, and space exploration.
We seek curious, creative, and collaborative individuals to join our cutting-edge team. Are you capable of working in teams and providing solutions for innovators?
If interested, please submit your CV / Résumé. If you have a cover letter, combine it with your CV / Résumé into a single document, as only one upload is permitted.
We look forward to hearing from you!
Position Overview
In this role, you will support and advise engineers, troubleshoot technical issues, repair laser systems, carry out installations, and contribute to developing technical support functions within the company. You will interact with a diverse range of stakeholders to resolve issues.
Primary Responsibilities
* Provide second-line support to resolve customer problems.
* Coordinate with Production and R&D on repairs, root cause analysis, and issue resolution.
* Contribute to the creation of company-wide technical support processes.
* Diagnose issues escalated from front-line support.
* Plan and execute corrective actions.
* Collaborate with R&D and Production to deliver quality solutions.
* Assist the sales team with upgrades and inquiries.
* Prepare and deliver presentations and reports to internal stakeholders.
Qualifications and Skills
* A relevant Engineering Degree, preferably with laser specialization.
* 2-5 years of relevant experience.
* Experience working with customers and tolerance calculations.
* Hands-on experience, ideally with ultrafast laser diagnostic equipment.
* Excellent interpersonal and communication skills.
* Basic understanding of opto-mechanical assemblies and electronics for laser systems.
* Ability to work independently and as part of a team.
* Innovative thinking and curiosity.
* Strong organizational and documentation skills.
Travel and Additional Requirements
Up to 20% travel globally, supporting different time zones. Business English proficiency required.
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