The Company
"Time is what you make of it."
Swatch is one of the leading Swiss watch manufacturers and at the same time one of the world's most famous brands.
Since 1983, Swatch has revolutionized the watch industry. We owe this success to the passionate commitment of our employees. Become part of our dynamic, international team
In Interlaken, we are looking for a new Sales Associate at 80%.
Job Description
Sales Management – Boost Sales
Sales & Performance
* Contributes to achieving the sales targets by converting walk-in traffic into clients, creating excitement and desire around the product
Customer-Centric Excellence
* Supports customer service efforts, by providing detailed information about product features, pricing, and after-sales services
Customer Interaction
* Interacts with the customers, to assist them and ensure their satisfaction by building customer confidence, being proactive in offering suggestions and sharing product knowledge
Setting the scene for the brand
Brand knowledge
* Has a good understanding of the brand, its values, and how it influences customer experience
Product Presentation
* Always maintains an orderly and welcoming sales floor
* Support with visual merchandising implementation and constantly make sure it remains visually appealing
Leading & organising the Store
Operational excellence
* Assist with inventory management, including receiving and checking in new stock
* Assist with repairs, change of straps and batteries
* Handling of cash register and settlements
Tech Savvy & System Proficiency
* Good understanding of the store systems to handle transactions, inventory and store daily business
Time management & Prioritization
* Efficiently balances his or her time between customer service with operational duties
Profile
* We are looking for a passionate and experienced multi-lingual Sales Associate who embraces a highly dynamic and international working environment with a high level of flexibility, resilience, and autonomy
* As Sales Associate, you will be part of our international team providing exceptional customer service, drive sales and contribute to the overall success of our Swatch Stores
* Become one of our proud Sales Associates representing the brand by demonstrating strong customer engagement and product knowledge
* High level of energy and enthusiasm
* Positive, innovative, and motivated by a continuous improvement mindset
* Professional appearance and demeanour
* Ability to work flexible hours, including weekends and holidays
Qualifications
Professional requirements
* Education: High school diploma or equivalent; college degree preferred
* Experience: Previous experience in retail or sales, preferably for a company with fast moving goods/products or in the watch industry
Skills (mandatory)
* Clear communication with the customer, team, and hierarchical line
* Good interpersonal skills
* Strong sales and negotiations skills
* Ability to understand and present technical details
* Proficient in using the POS (Points of Sales) systems and handling transactions
Benefits – What Is In For You
* Working within an international, diverse, and dynamic team
* Be at the forefront of innovation within the watch industry
* Personnel discount on a large selection of Swatch Group products (40%)
* Good performance paired with continued business needs translate into an open-end
* Development and training opportunities
* Contribution to health insurance costs
Languages
* Excellent knowledge of German and English
* Good level of Chinese
* Indian, and Arabic would be an asset
Job Location:
3800 Interlaken, Switzerland (Bern)
Company Address:
Swatch Ltd Nicolas G. Hayek Strasse 1 CH-2502 Biel Switzerland