Ph3IT Desktop Support Technician (m/w/d) - limited contract of 12 months /h3 pAs an IT Desktop Support Technician, your main role involves providing ON-SITE technical assistance and support to end-users for hardware, software, and networking issues they encounter on their desktop computers or laptops. This role is crucial in maintaining a smoothly functioning IT environment within an organization. Here are the responsibilities and qualifications: /p h3Main Responsibilities /h3 ul liServe as the first point of contact for customers seeking technical assistance over the phone or email (providing on-site and remote support) /li liWorkstations, Office365 Admin and Windows OS support /li liExperience with Anti-Virus software and troubleshooting /li liIdentify and suggest possible improvements on procedures. /li liManage user AD accounts New Starters, Leavers and access rights in IT systems. /li liPerform daily system operations according to specified procedures. /li liMonitoring and backup of critical systems and services. /li liKnowledge of LAN connection and wireless technologies /li liNew installation and building new computers. /li liSupport mobile connections to the company's IT systems. /li liParticipate in IT-related projects. /li liContinuously follow and evaluate new technical solutions in the IT field. /li liResearch and identify solutions to software and hardware issues. /li liDiagnose and troubleshoot technical issues, including account setup and network configuration. /li liTrack issues through to resolution, within agreed time limits /li liProperly elevate unresolved issues to appropriate internal teams /li liProvide prompt and accurate feedback to customers. /li liPrioritize and manage several open issues at one time. /li liFollow up with clients to ensure their IT systems are fully functional after troubleshooting. /li liDocument technical knowledge in the form of notes and manuals /li liTrain users on basic hardware and software usage, and provide guidance for best practices in IT security and data management. /li liProvide remote support to users via phone, messaging and remote connection. /li liSecurity Management: Assist in implementing and enforcing IT security policies, including malware protection, data encryption, and user access controls. /li liSystem Upgrades: Assist in the planning and execution of hardware and software upgrades, ensuring minimal disruption to user productivity. /li liCollaboration: Work closely with third-parties, other IT teams, such as network administrators, system administrators, and help desk teams, to resolve complex issues and contribute to larger IT projects. /li liAny other IT duties deemed necessary. /li /ul h3Qualifications and Experience /h3 ul li2-4 years’ experience working in an IT Support environment in English Language /li liStrong IT knowledge, especially knowledge of Active Directory, Office 365 portal, Azure Cloud services, Networks, Citrix, and IT related hardware. /li liMicrosoft certification and ITIL, a plus /li liEnsure all issues are properly logged (experience with ServiceNow or similar tool) /li liProficiency in English/German (French an asset) /li liProven experience as a help desk technhician or other customer support role /li liGood understanding of computer systems, mobile devices, and other tech products /li liMust be able to work independently and as part of a team. /li liGood analytical and problem solving skills. /li /ul /p #J-18808-Ljbffr