PpJoin Gilgen Door Systems AG, a Swiss leader in innovative door systems. Enjoy a supportive work environment and excellent benefits. /p h3Tasks /h3 ul liLead and develop a team of 15 in Winterthur while ensuring customer satisfaction. /li liOversee high-quality service and modernization projects across the portfolio. /li liManage team goals, budgets, and strategic objectives in customer service. /li /ul h3Skills /h3 ul liTechnical training with further education in customer service or business required. /li liStrong customer orientation and communication skills essential. /li liPragmatic, solution-oriented approach with entrepreneurial thinking needed. /li /ul pAs the Swiss market leader for innovative door and gate systems, we are present in over 70 countries worldwide. Our customers and partners – both internal and external – benefit from first-class service and outstanding offerings. /p h3Become part of our team as /h3 h3Head of Customer Service Zurich 100% /h3 h3Place of employment Winterthur, area of operation Zurich /h3 pAs Head of Customer Service, you take on a central key role in our service business. This position is aimed at personalities who enjoy supporting and developing employees and consistently place customer satisfaction at the heart of their actions. Together with your team, you ensure that our customers can always rely on first-class services in the areas of service, repair, and modernisation of our doors and gates. /p h3Your field of activity - your impact /h3 ul liLeadership, motivation, and development of a team of 15 employees at the Winterthur location /li liEnsuring high-quality and timely execution of service, repair, and modernisation work across the entire system portfolio /li liResponsibility for achieving team goals as well as budget and strategic targets in customer service /li liConducting reporting and controlling including analysis of relevant key figures as well as deriving and implementing targeted measures /li liActive maint...