Job Description
* Operational Oversight – Lead the team’s daily health checks, consolidate status reports
* Firewall Change Management – Receive, validate, and implement firewall opening requests in strict accordance with the team‑defined security framework and change‑control process.
* L1 User Support Interface – Serve as the primary point of contact for Level‑1 support tickets, diagnose incidents, assess the network’s involvement, and escalate complex cases to the appropriate specialists.
* Develop, harden, and evolve the firewall/proxy infrastructure in partnership with the team
* Provide advanced troubleshooting and technical support for network and security incidents.
Qualifications
Minimum Qualifications
* Proven expertise in firewall and proxy systems (e.g., Palo Alto, FortiGate, Check‑Point, Squid, etc.).
* Strong understanding of datacenter fabric architectures and routing protocols (OSPF, BGP, EVPN).
* Demonstrated experience supporting L1/L2 network incidents and performing root‑cause analysis.
* Excellent interpersonal and communication skills; ability to collaborate with cross‑functional technical and business teams and influence decision‑making at all levels.
Preferred Qualifications
* Experience securing Kubernetes workloads and networking.
Additional Information
SQ2