Surrounded by his family and guided by his strong entrepreneurial mindset, Georges-Edouard Piaget decided, in 1874, to create a watchmaking workshop in La Côte-aux-Fées, a small village in the middle of the Swiss mountains of the Jura.
Since that day, Piaget has pushed the limits to “ do what has never been done before ” and crafts sophisticated and flamboyant watches and jewelry creations.
Within the walls of our Ateliers de l’ Extraordinaire, our master artisans continue to harness rare skills that have been preserved and perfected from generation to generation.
Today, Piaget’s exceptional craftsmanship is celebrated worldwide, supported by a strong global presence and a dedicated network of client support and retail colleagues who bring the spirit of our Maison to life every day.
CONTEXT
We are looking for a Sales Operations Coordinator for Europe that will be responsible for stock operation and administration.
They will take care of maximizing the sales performance by supporting boutiques and strategically orchestrating inventory level and stock assortment.
They will manage logistic operations by monitoring shipment and sharing with the team. They will analyze sales and stock on a regular basis, consolidate data to prepare and run meetings and provide qualitative feedback. They will support managing wholesale networks by handling specific accounts and staff sales
KEY RESPONSIBILITIES
Define personalized assortment for each boutique for finished goods Watches & Jewelry
Secure Model Stock fulfillment through auto-replenishment while considering sales trends and specific adjustments when required (e. g.: seasonal stock push during peak periods)
Secure proper stock levels on Best-Sellers and strategic references
Develop in-depth understanding of clients’ and boutiques’ needs and be agile in taking actions
Work closely with visual merchandising to guarantee compliance with VM guidelines and enhance the products’ visibility in boutiques
Maintain a close relationship with boutiques and merchandising, distribution/demand planning team in HQ through continuous communications ensure proper communication and follow-up on shortages, scarcity management, novelties implementation.
Supply Chain and Order Management
Manage daily boutique inquiries on product availability & estimated lead time for deliveries + special requests. Secure appropriate follow-up of all backorders with proper updates in boutique request file.
Stock rebalancing between both boutiques, analysis & recommendations to reach optimum stock availability.
Reallocation campaigns: Monitor stock returns, to have them executed in time, and in the most efficient way for the teams involved
Manage strap and buckles orders and provide updates on delivery lead-time.
Optimize stock quality through proper follow-up of product lifecycle evolutions.
Ensure proper understanding and execution of Maison Consignment policies and procedures and assist with bi-annual audits. Guarantee product availability for consignment needs.
Problem solver for all account issues (inventory, pricing, credits, returns, shipping, availability inquiries, ETA inquiries etc.)
Sales & Stock analysis and reporting
Follow up on stock fulfillment KPIs, stock coverage levels, stock quality
Preparation and animation of monthly supply meetings with Retail teams
Ad hoc performance analyzes ( e.g. performance versus stock distribution at metric level for rings )
Closely monitor strategic references/collection sales & Stock
Provide detailed sales performance analysis at boutique level for CH Monthly Business reviews
Wholesale Operations & Staff Sales
Process straps and accessories orders
Manage flow to send pieces to CS for refurbishment/Repair
Prepare exchange proposals with historical price and replenishment proposal
Process stock returns and related credit notes
Reallocation campaign (local stock)
Manage HJ consignments and return flows
Source stock for POS Openings
Staff sales invoicing for Swiss teams: follow-up on product availability with HQ teams, ODN creations and weekly reporting
Support Europe Operations manager in the animation and coordination of the European distribution community
Coordinate regional reallocation campaigns including local stock returns and EU CHD6 stock releases
Follow-up on novelty and scarcity references allocations by market and ensure quotas are respected
Biweekly extractions of EU stock to isolate novelties and scarcity pcs on dedicated stock
Be a Key User for the operations processes for daily support of Team and training
Ensure maintenance of all operations procedures
YOUR PROFILE:
2-3 years of similar experience in merchandising, buying and/or supply chain, operations acquired, preferably in Luxury industry
Good understanding of International Retail business and affinity with the luxury industry is an advantage
Proactive, agile, co-operative and cross-functional team player
Rigorous reasoning, strong analytical and problem-solving skills
Strong interpersonal and communication skills
Ability to work with complexity and support competing priorities.
Proficient in IT with advanced skills in Microsoft Excel
Experience with ERP and SAP or similar ERP is a major plus.
Strong time management skills:able to manage simultaneous deadlines
Able to adapt to new ad-hoc responsibilities in a fast-paced environment
Hands-on mentality, pro-active and problem-solving minded & strong customer service mindset
Ability to analyze large amounts of sales data, identify business trends, and react quickly to the needs of the business
Fluent in English, German would be highly appreciated
WE OFFER :
A dynamic & caring team with a great positive learning environment
Your daily activities will be interesting, challenging and diverse
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