Job Description
We are looking for our future LATAM Desk Manager to be a key member of the Sales team at Swissquote Switzerland. Reporting directly to the Head of Retail Sales, you will lead and develop a team of sales professionals dedicated to the Latin American market, with the objective of driving revenue growth and building long-term relationships with retail clients.
Operations Management
* Defining and executing the commercial strategy for the LATAM retail segment in alignment with the bank’s overall objectives.
* Monitoring and analyzing sales performance (KPIs, conversion rates, client activity) to identify growth opportunities and areas for improvement.
* Collaborating with Marketing, Product, Trading, and Customer Care teams to ensure a seamless client journey and alignment of commercial initiatives.
* Developing strong relationships with high‑value retail clients and key partners across LATAM to better understand their needs and deliver tailored solutions.
* Identifying new business opportunities and expanding the client acquisition pipeline across the region.
* Ensuring compliance with internal policies and applicable regulations for the targeted markets.
Team Management
* Leading and supporting your team:
o Fostering a positive work atmosphere where employees feel motivated, valued, and connected to the team and organization.
o Promoting collaboration, trust, and cohesion among team members.
o Addressing potential conflicts among team members to your senior management and HR partner.
o Supporting employee growth through training, mentorship, coaching, and advancement opportunities.
* Hiring:
o Leading the recruitment process with your Talent Acquisition Partner.
o Ensuring new hires are properly introduced to the team, the organization, its culture, policies, and their specific roles.
* Performance Management:
o Setting performance expectations, providing feedback, conducting performance reviews, and addressing any performance issues.
o Conducting under‑performance process with the help of your Senior Management and HR partner.
Qualifications
* 8+ years of experience in sales within financial services, ideally with exposure to retail clients and LATAM markets.
* Proven leadership experience managing and developing sales teams.
* Strong understanding of trading products (FX, CFDs, equities, crypto) and retail client dynamics.
* Good knowledge of LATAM market specifics (client behavior, culture, regulatory awareness).
* Excellent communication and interpersonal skills.
* Ability to work in a fast‑paced, performance‑driven environment.
* Strong organizational and analytical skills.
* Languages: Spanish and English (fluent mandatory); Portuguese is a strong plus.
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