Why SoftwareOne?
SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and handle everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 9,300 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 60 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at https://www.softwareone.com/en
The role
We are seeking a highly skilled and detail-oriented ServiceNow ITAM Associate consultant to lead and manage daily IT Asset Management operations. This role is critical in ensuring software license compliance, optimizing license usage, and maintaining accurate entitlement records within the ServiceNow ITAM platform. The ideal candidate will have hands‑on experience with ServiceNow ITAM modules and will collaborate with cross-functional teams to deliver high-quality outcomes, support audit readiness, and drive continuous improvement across ITAM processes
Lead day-to-day ITAM operations, ensuring timely and high-quality service delivery.
Plan and prioritize tasks to meet project goals and promote adoption of ITAM solutions.
Continuously monitor software license compliance and support both external audits and internal self-verification.
Conduct regular software licensing risk assessments and provide actionable insights.
Implement software metering and monitoring to track overconsumption, utilization, and long-term trends.
Drive license optimization initiatives, including re-harvesting, reclamation rule reviews, and cost-benefit analysis.
Manage end-to-end uninstallation processes for blacklisted software.
Define and implement escalation processes for license compliance and operational issues.
Maintain and verify entitlements and licensing records in ServiceNow, ensuring data integrity and completeness.
Monitor license compliance and proactively notify stakeholders of potential risks.
Manage Effective Licensing Position (ELP) and ensure alignment with entitlement data.
Oversee license delivery, including secure storage of license keys and documentation.
Reconcile automatic software installations with entitlement records.
Track and manage licensing documentation, including changes and transfers.
Develop and maintain process documentation, training materials, and user guidance.
What we need to see from you
Bachelor’s degree in information technology, Computer Science, or a related field.
Minimum 3 to 5 years of hands‑on experience with ServiceNow ITAM - SAM Pro.
ServiceNow Certified Implementation Specialist – SAM preferred.
Strong understanding of software license models, compliance frameworks, and optimization strategies.
Experience with software metering, usage tracking, and entitlement reconciliation.
Excellent organizational, communication, and stakeholder engagement skills.
Experience supporting external software audits and internal compliance reviews.
Knowledge of ITIL practices and integration with ITSM/ITOM processes.
Familiarity with tools such as Flexera, Snow – Good to have.
Proven ability to create clear, effective documentation and training materials.
Job Function
Software & Cloud
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