Overview
Customer Advisor - Customer Relationship Center Team – Decathlon
Join to apply for the Customer Advisor - Customer Relationship Center Team role at Decathlon.
What you’ll learn on the job
* Supporting customers through remote and digital channels (chat, email, phone).
* Using tools like CRM platforms, order tracking systems, and AI assistants.
* Deepening your product expertise to guide customers online.
* Taking the lead on non-standard cases that require good judgment and a human touch.
Your work environment
* Start your adventure in mid-October 2025.
* A variety of work locations — begin in Onnens (VD) or Spreitenbach (AG), then move to our brand-new site in Niederwangen (BE) from 01.07.2026.
* Hybrid flexibility — enjoy 2 days of home office per week after your probation period.
* Own your schedule with flexible working hours.
* Healthy work-life balance that allows you to enjoy sports.
* Recharge fully with 5 weeks of paid vacation every year.
Profil
You have a strong customer mindset, and you thrive in roles where you can help, advise, and solve problems. You’re looking to grow in a digital environment and take on a new challenge where empathy, structure, and autonomy are key.
* You have previous experience in customer service or in customer relations in general.
* You listen actively and ask the right questions.
* You communicate clearly and calmly, even in complex or high-pressure situations.
* You’re well-organized and know how to manage your time and priorities.
* You handle conflict with maturity and take full ownership of your actions.
* You’re naturally curious, adaptable, and open to learning.
* You’re not afraid to make decisions and take initiative.
* You want to keep growing and contribute to a high-performing, caring team.
* You speak French and German (to be able to speak on the phone with customers) fluently and feel comfortable in English (as it is the language used between CRC members).
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service
Industries
Retail, Spectator Sports, and Sporting Goods Manufacturing
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