Come and join us!
The Hotel Regina is located in the emblematic village of Wengen, in the Jungfrau Region, in the heart of some of the most beautiful panoramas in Switzerland, classified as a UNESCO World Heritage Site.
Our Room Department is looking for a:
Receptionist 80% / Marketing Assistant 20%
As a host and ambassador of the hotel, you will collaborate closely with Housekeeping, Sales and Marketing, Maintenance, and Food and Beverage departments to maintain high-quality standards in accordance with Relais & Châteaux requirements.
Tasks
CONTRACT: 100% fixed-term contract, starting in June 2025
MISSIONS:
Non-exhaustive list of activities & tasks
* Create unique experiences and act as an ambassador for the hotel and destination in collaboration with the Marketing Manager.
* Convey a positive image of the hotel through exemplary attitude and professionalism.
* Ensure all departments receive the correct information.
* Assist in Sales & Marketing operations, in line with Starways and the General Manager.
* Manage Spa bookings and operations.
* Monitor departures and arrivals, and coordinate with housekeeping.
* Handle customer requests and complaints, implementing standard procedures to manage them.
* Ensure administrative follow-up of the team (scheduling, training, etc.)
* Handle customer invoicing and supervise cash handling.
* Assist other departments as needed.
Requirements
PROFILE:
* At least 3 years' experience in a similar position.
* Digital Marketing skills.
* German level B2-C1 required.
* Hotel training required.
* Language skills: German, French, or English.
* Organizational skills and diplomacy.
* Sense of responsibility, customer service orientation, and perfection.
* Dedication to your job.
Benefits
BENEFITS:
* Possibility of on-site accommodation.
* Staff food offer available.
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