职位概况
按照维京外展中国市场的专业服务标准（VRC PSO）和预算营运，酒店经理负责船上酒店的所有运作，保证为客人带来最大的满意度，并为所有船员提供愉快的工作环境。
职位内容
• 确保所有的酒店部门按照标准妥善管理
• 管理和激励船上工作人员，重心放在部门主管上
• 根据公司的标准服务流程操作
• 为酒店部门（餐饮、家政服务、设备等）进行采购
• 确保酒店部门所有区域的清洁都无可挑剔，卫生和秩序都按照危害分析和关键控制点（HACCP）的规则工作
• 对各部门的供应物品进行最终检验和收据归档
• 在开始和结束巡航季时，准备开船和闭船事宜
• 主动与客人联络并成功处理投诉
• 积极参与船上活动和额外项目
• 在用餐时间，巡视厨房和餐厅
• 确保与航海部门、船上管理层、船上员工和巴塞尔总部的沟通积极畅通
• 确保根据要求安排部门培训
• 负责预算范围内的成本控制
• 与接待员/夜审计员每日分析借贷账务
• 按照公司的程序清单，盘点存货
• 参与载荷
任职资格
• 有酒店行业相关教育学历，优选酒店管理学校（酒店管理学士学位者优先，重点在餐饮经营）
• 在豪华酒店，优选邮轮行业，有多年的酒店经理专业的管理经验
• 优秀的管理、组织和沟通能力
• 专注客人需要，抗压能力强，在压力下保持冷静，有团队合作精神，外观端正
• 思想开放灵活，具有较高的社交和跨文化素养，熟悉中国文化知识、社交和商业场所适当的礼仪和行为
• 优秀的普通话和英语（书面和口头）能力，会其他语言技能者优先（例如德语）
• 必须能够独立工作，良好的电脑运用技能
PURPOSE OF POSITION
You are in charge of the entire hotel operation onboard and guarantee fullest guest satisfaction and a pleasant working environment for all crew. You adhere to Viking China Outbound Standards and budgets.
ASSIGNMENTS/RESPONSIBILITIES
• Responsible for the entire hotel operation onboard
• Ensuring that all hotel departments are managed according to their standards
• Management and motivation of the crew, with emphasis on Department Heads
• Operation of service procedures according to company standards
• Stock ordering for the hotel department (F&B, Housekeeping, equipment, etc.)
• Ensuring impeccable cleanliness, hygiene and order in all areas of the hotel department in accordance with HACCP rules
• Final inspection and receipt of all supplies and deliveries for the hotel department
• Supervision and organization of opening and closing ships at start /end of season
• Active liaison with guests and successful handling of complaints
• Active participation in all onboard events and special functions
• Presence in the galley and restaurant during meal times
• Ensuring active and smooth flow of communication with the nautical department, onboard management, crew and the Head Office Basel
• Ensuring departmental training according to requirement profile
• Responsible for cost control and adherence to all set budgets
• Daily analysis of debtors in accordance with Receptionist / Night Auditor
• Conduction of stock takes; inventory according to company procedures
• Active participation in loadings
QUALIFICATION PROFILE
• Graduated education within the hotel industry, preferably hotel management school (Preferred tertiary degree in hotel management with emphasis on F&B operation)
• Several years of professional management experience in this role, in the luxury hotel industry, preferably within cruise industry
• Excellent management, organizational and communication skills
• Guest focused, stress resistant, calm under pressure, team player and with positive appearance
• Open minded and flexible with high social and inter-cultural competencies, good knowledge of Chinese culture, proper etiquette and behavior in social and business situations
• Excellent Mandarin skills and good English skills (written & verbal), any additional languages (e.g. German) are an advantage
• Must work independently, good computer skills