We offer you the opportunity to join Groupe 3R, a leader in local medical imaging in French-speaking Switzerland, offering high-quality radiology services across 20 radiology centers and 30 radiology branches. With more than 280 healthcare professionals, including nearly 60 radiologists and one cardiologist, 3R is recognized for its diagnostic excellence, its high level of service to patients, and its commitment to research and development. To complete the team at the IRS Institut de Radiologie de Sion, we are looking for a:Site Manager Secretary – Permanent ContractAs part of the operation of our medical imaging center, we are looking for a Site Manager Secretary capable of combining excellence and local leadership. As a true pillar of the center, you ensure the performance of the site while uniting your team around impeccable reception and a high level of service quality.RoleAs a field manager, you are responsible for the proper functioning of the center, both operationally and managerially. You work in close collaboration with the radiologist manager and the TRM manager in order to guarantee smooth patient care and optimal management of activities.Main responsibilitiesLeadership & team management (central dimension of the position)- Lead, mobilize, and unite the team of secretaries around the center's objectives- Establish a clear, benevolent, and demanding work environment- Organize team meetings, ensure fluid communication, and manage sensitive or conflict situations- Plan resources (schedules, leave, replacements) and guarantee service continuity- Participate in recruitment, ensure onboarding, and support skills development- Set objectives, conduct annual reviews, and provide regular and constructive feedbackActivity and performance management- Organize and supervise the daily work of the team- Monitor key indicators (telephone response rate, deadlines, agenda filling)- Identify malfunctions and implement corrective actions- Participate actively in the continuous improvement of processes and toolsReception quality and patient journey- Ensure professional, personalized, and benevolent reception- Manage complaints and ensure the quality of appointments and coordination with medical teamsSupervision & back-office- Control the quality of files and follow-up- Ensure the management and processing of specific files (accidents, insurance)- Ensure the proper use of business software and compliance with procedures and the life of the center- Organize the team's collaboration with the group Call Center- Collaborate closely with the center's managers- Contribute to the daily management of the site (logistics, work environment)Your profile- Medical secretary diploma or equivalent- Federal VET Diploma (CFC) in commerce or management: a plus- 5 years of experience in the medical field, ideally in radiology- Confirmed experience in team management or demonstrated strong managerial potentialKey skills soughtThe leadership is decisive for this position:- Ability to unite, decide, and delegate- Ease in feedback, conflict management, and change management- Acute sense of responsibility and exemplary professional postureComplete your profile:- Excellent mastery of medical patient processes- Sense of service and rigor, resistance to stress, and sense of priorities- Mastery of business tools and software- Knowledge of the Swiss healthcare systemWhy is this position key?You do not just manage a center: you set the course, structure, and create the conditions for a high-performing and human service. Your ability to combine management and team leadership has a direct impact on the quality of the patient journey and the dynamics of the center. jid87f345baen jit0521aen jpiy26aen