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We have recently partnered with a leading manufacturing company looking for a Senior D365 CRM expert to lead CRM-related projects and contribute hands-on to the development and customization of their D365 platform. This is a key role driving digital transformation within our customer and sales processes.
Key Responsibilities:
Key Responsibilities Lead end-to-end CRM project implementations and rollouts across the organization
Customize, configure, and develop solutions within Microsoft Dynamics 365 CE to meet business needs
Collaborate with cross-functional teams including Sales, Marketing, and IT to gather requirements and deliver tailored solutions
Integrate D365 CE with other enterprise systems and data platforms
Provide ongoing support, training, and optimization of the CRM system
Ensure best practices in development, data governance, and user experience
Requirements:
Requirements Proven experience with Microsoft Dynamics 365 Customer Engagement (CRM)
Strong technical background in D365 configuration, customization, workflows, plugins, and Power Platform
Project leadership experience, ideally within a manufacturing or industrial environment
Proficient in German (mandatory) and English
Excellent communication and stakeholder management skills
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries Technology, Information and Media
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