PpbType: /b Full-Time | Permanent /p pbReports To: /b General Management /p pbLanguages: /b English French Required (Additional languages highly valued) /p h3About the Role /h3 pJacob Co. is seeking an entrepreneurial and visionary Boutique Director to lead our European flagship boutique in Geneva. This is a founding leadership opportunity for a dynamic luxury professional who thrives on building teams, developing client relationships, and driving business growth in one of the world's most prestigious luxury markets. /p pAs Boutique Director, you will be responsible for building and leading a high-performing team, cultivating a culture of excellence, and establishing the Geneva boutique as a destination for the world's most discerning collectors and ultra-high-net-worth clientele. /p pThis role requires a unique combination of leadership, business development, client relationship management, and luxury expertise. You will serve as both a strategic business leader and a brand ambassador, ensuring the boutique embodies everything Jacob Co. stands for: boldness, innovation, craftsmanship, and the celebration of success. /p h3Key Responsibilities /h3 ul liRecruit, build, and develop a high-performing boutique team from the ground up /li liFoster a culture of accountability, collaboration, excellence, and client obsession /li liConduct regular coaching and development sessions to support individual growth and performance /li liImplement a continuous feedback culture focused on professional development and accountability /li liInspire, motivate, and retain top talent while maintaining a proactive recruitment pipeline /li liServe as a role model for leadership, professionalism, and brand representation /li /ul h3Business Development Revenue Growth /h3 ul liDevelop and execute the boutique’s business strategy and action plan /li liEstablish challenging monthly sales budgets to be shared with Top Management and align sales team objectives accordingly. /li liDrive sales growth through proactive client acquisition, relationship development, and retention /li liBuild and expand a high-quality local and international network of collectors, clients, and partners /li liOrganize and support private events, partnerships, client experiences, and networking initiatives /li liMonitor and manage boutique KPIs, sales performance, and client engagement metrics /li liIdentify new business opportunities and revenue streams within the Geneva luxury market /li liEnsure outstanding follow-up of AFSS activities, consistently achieving high levels of client satisfaction in terms of service quality and adherence to deadlines. /li /ul h3Client Experience Relationship Management /h3 ul liEstablish and maintain exceptional standards for client experience and hospitality /li liLead by example in developing long-term relationships with UHNW clientele /li liMaintain and grow your own portfolio of high-value client relationships /li liDrive client retention, reactivation, and loyalty initiatives /li liMonitor client satisfaction and implement service improvements where needed /li liEnsure every client interaction reflects the highest standards of the Jacob Co. brand /li liEnrich the Brand CRM database on a daily basis and provide recommendations to enhance and optimize the existing tool. /li /ul h3Operational Excellence /h3 ul liOversee all boutique operations, procedures, and compliance requirements /li liLead daily team briefings and performance reviews to maintain focus and accountability /li liMaintain operational efficiency while upholding luxury service standards /li liEnsure adherence to company policies, security protocols, and brand guidelines /li liAnalyze performance data and implement improvements where necessary /li liMaintain a strong financial, legal, and administrative overview of the boutique business to support sustainable growth and operational excellence. /li liBe responsible for the store’s financial statements, including the Balance Sheet, PL, and Cash Flow. Establish an annual budget for these areas, ensure monthly follow-up, and take appropriate actions to maintain profitability. /li liPeriodically review financial, legal, tax, and customs matters with the Finance Manager and ensure all necessary actions are implemented in full compliance with local regulations and company standards. /li /ul h3Brand Representation /h3 ul liAct as the face of Jacob Co. within the Geneva luxury community /li liRepresent the Maison at industry events, exhibitions, private client gatherings, and networking opportunities /li liPromote the brand’s values, heritage, and product universe through authentic storytelling /li liMaintain awareness of market trends, competitor activity, and evolving client expectations /li liStrengthen the boutique’s presence within Geneva’s luxury, cultural, and social ecosystem /li /ul h3Qualifications /h3 ul li7–12 years of experience in luxury retail, high watchmaking, fine jewellery, or ultra-premium hospitality /li liMinimum 5 years of leadership experience managing luxury retail teams /li liStrong knowledge of the watchmaking and/or fine jewellery industry required /li liProven track record of business growth, client development, and team leadership /li liExperience working with ultra-high-net-worth international clientele /li liEstablished client portfolio and luxury industry network preferred /li liExperience within the Geneva or Swiss luxury market is highly desirable /li liExceptional leadership and people-development capabilities /li liStrong business development and relationship-building skills /li liEntrepreneurial mindset with a passion for building and growing businesses /li liExcellent communication, presentation, and interpersonal skills /li liStrong commercial acumen and performance management experience /li liAbility to lead in a fast-paced, high-performance environment /li liStrong organizational, analytical, and problem-solving abilities /li liDeep appreciation for luxury craftsmanship, service, and brand storytelling /li /ul h3Languages /h3 ul liFluent English and French required /li liArabic and/or Mandarin highly preferred /li /ul h3Why You'll Love Working for Jacob Co. /h3 ul liCompetitive compensation package, including performance-based incentives /li liA unique opportunity to build and lead a flagship boutique from the ground up /li liExposure to some of the most innovative high watchmaking and high jewellery creations in the world /li liSignificant autonomy and ownership within a rapidly growing global luxury brand /li liOngoing leadership development and career growth opportunities /li liThe chance to work alongside a global team of passionate professionals dedicated to excellence, craftsmanship, and innovation /li liA dynamic entrepreneurial culture where initiative, creativity, and ambition are celebrated /li /ul h3Why Join Us? /h3 pAt Jacob Co., you will play a pivotal role in shaping the future of one of the world's most distinctive luxury brands. Join a company that challenges convention, celebrates innovation, and empowers leaders to build something extraordinary. Your leadership, vision, and passion for excellence will help define the next chapter of Jacob Co.’s success in Geneva and beyond. /p /p #J-18808-Ljbffr