Application Support – L2 Production Support 100% (f/m/d) (Contract through our external payroll partner with immediate start until 31.12.2026 with possible extension)
Join to apply for the Application Support – L2 Production Support 100% (f/m/d) (Contract through our external payroll partner with immediate start until 31.12.2026 with possible extension) role at Julius Baer
At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.
YOUR CHALLENGE
* Ensuring the operation of core banking applications in respect to application management (2nd level support)
* Processing of incident tickets generated by monitoring systems and the local service desk within SLAs
* Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support, and other IT / Agile Teams / Business stakeholders
* Takeover of periodical on-call duties, approx. every two months
* Administration of change requests, for application related process fulfilment
* Participation in periodic releases on weekends
* Engage in projects relating to operational aspects for existing or newly integrated applications
* Routine data cleansing of the systems
* Process optimization and automation of repetitive tasks including handover to L1 (Control Center)
* Keep application operation documentation (knowledge database) up to date
YOUR PROFILE
* 5+ years of professional experience in Application Support, with an educational background in Computer Science or a related field
* Linux knowhow (shell scripting is an advantage), as well as ITIL Foundation certification
* Knowledge of Java application servers, relational databases (Oracle), and job schedulers (Automic/AWA, Control M is an advantage)
* Experience with monitoring and log analysis tools such as Splunk, Dynatrace, Grafana or equivalent
* Knowledge of data warehousing and ETL environments would be an advantage
* Foundational understanding of Kubernetes (K8s) including pod management and log retrieval
* Understanding of microservices architecture and API-based communication
* Strong team player who values collaboration, knowledge sharing, and mutual support
* Strong communication skills with process-oriented and analytical approach
* High level of professionalism, emotional maturity, and resilience in high-pressure situations
* Highly motivated, and proactive, with an eagerness to learn and take on new concepts
* Excellent interpersonal skills with a focus on respectful, solution-driven communication
* Ability to operate effectively within globally distributed teams
* On-call duties required (approx. every two months)
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Banking
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