About the Role
We’re looking for a Customer Experience Manager to improve end-to-end customer journeys and ensure the customer’s voice drives decisions across Flanker Brands. You’ll work with Product, IT, and Customer Service teams to optimize processes, lead UAT, and deliver exceptional experiences.
What You’ll Do
Map and improve customer journeys, identify gaps, and define requirements
Document processes, create training materials, and support agent enablement
Serve as the go-to for Customer Service topics, bridging business and technical teams
Lead User Acceptance Testing (UAT) and validate solutions before go-live
Advocate for the customer and drive continuous experience improvements
What We’re Looking For
5+ years in Business Analysis, Process, or Project Management (telecom a plus)
Experience with Agile or Waterfall methodologies
Strong customer focus and process improvement mindset
Excellent communication, problem‑solving, and collaboration skills
Why Join Us
Impact the customer experience across a growing brand
Work in a dynamic, cross‑functional team
Shape innovative processes and solutions
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