Introduction
Considered as one of the most traditional and oldest luxury hotel in Gstaad, LE GRAND BELLEVUE combines the luxury and the sophistication of a grand hotel with the charming atmosphere of a cozy country house.
We are looking forward welcoming a new team member for the position :
ASSISTANT RESERVATION MANAGER
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KEY RESPONSIBILITIES
- Handle professional telephone and written reservations
- Process all reservation requests efficiently
- Actively sell rooms and vouchers
- Create tailored offers for guests
- Maintain and update the guest database
- Provide guest service in three languages (German, French, English) and manage related
correspondence
- Manage all reservation requests and bookings for groups post-contract, collaborating with
sales and events teams
- Deliver professional customer service in compliance with LQA standards
- Implement strategies to enhance guest retention and drive repeat bookings through targeted
marketing campaigns and exceptional service
- Conduct monthly commission checks for all OTAs and travel agencies
- Set rate codes for voucher sales
- Control pricing for group reservations
- Ensure timely processing of reservations, cancellations, and payments
- Maintain and oversee data accuracy in reservation systems
QUALIFICATION & SKILLS
* Good oral and written language skills (d/f/e)
* Good computer and MS Office skills
* Ideally Opera knowledge (Opera Cloud)
* Guest-oriented, professional work and sales talent
WHY JOINING LE GRAND BELLEVUE
* Working at Le Grand Bellevue means becoming part of a team that prides itself on delivering a genuine and authentic service amidst the stunning beauty of the Swiss Alps.
* Enjoy an inclusive hospitality culture where your dedication is recognized.
* Join us in creating unforgettable moments for our esteemed guests and be part of our ongoing commitment to excellence in the luxury hospitality industry.
* Discover the world-famous mountain destination with a wide range of activities
* Employment conditions in accordance with L-GAV
* Get your accommodation in our staffhouses in the surroundings on the hotel
* Select the half/full pension from our staff restaurant
* Be a hotel member of Swiss Deluxe Hotels group and enjoy discounted stay in the partners' hotels
* Enjoy the benefits and discounts of the YOURGSTAAD card over the station
* Get access to Brands for Employees and their plateform of deals