We are seeking an experienced DevOps Linux Engineer to join our team and contribute to a Cloud Transformation initiative.
The ideal candidate will have strong expertise in Terraform, Ansible, GitHub, Linux components, and Backup strategies.
Key Responsibilities:
* Adhere to Quality Standards & Compliance: Ensure all processes and tasks align with internal quality standards, regulatory requirements, and company policies.
* Customer Experience & CSAT: Drive a positive customer experience by aiming for First Call Resolution (FCR) and minimizing rejected resolutions or reopened cases.
Skills & Qualifications:
* Strong proficiency in Terraform, Ansible, and GitHub for automating infrastructure provisioning and management.
* Solid experience with Linux components, Backup solutions, and Compute Linux environments, with a focus on high availability and reliability.
* Familiarity with Cloud Transformation initiatives, including cloud migration, optimization, and automation strategies.
* Experience in incident management, problem resolution, and providing L3-level support for escalated issues.
* Ability to contribute to service improvement initiatives and participate in proposals and knowledge-sharing activities.
* Strong troubleshooting skills, with a focus on performance optimization in cloud environments.
* Excellent communication and interpersonal skills for customer interactions and internal team collaboration.
* Experience with cloud platforms (AWS, Azure, GCP).
* Understanding of backup strategies and disaster recovery processes in cloud environments.
* Experience of CI/CD pipelines and DevOps best practices.