Overview
Modern Work and Copilot Cloud Solution Architecture role at Microsoft. Cloud Solution Architect (CSA) specializing in AI solutions, focused on driving customers’ AI transformation journeys with Copilot Chat, Agents, and M365 Copilot. This is a customer-facing role serving as a strategic trusted advisor and technical expert to accelerate AI adoption and change management, delivering business value and ROI.
Responsibilities
* Be a trusted advisor and drive business value through AI Transformation: translate customer challenges into actionable solutions aligned to high ROI outcomes, ensuring a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
* Drive Customer Success: lead architectural design with business and technical decision makers to enable sustained usage of Copilot Chat, Agents, and M365 Copilot, supporting long-term success and renewals.
* Leverage Agentic AI: apply Copilot prompt engineering and agent-building expertise to scale AI.
* Explore growth opportunities: partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.
* Accelerate Customer AI Transformation Journey: engage with relevant communities to share expertise, contribute to IP creation, promote IP reuse, and learn from others to accelerate the customer’s AI journey.
* Embrace a growth mindset: act as the voice of the customer by sharing insights, feedback, and success stories to inform internal strategy and execution.
* Learn-it-all: demonstrate a self-directed learning mindset in areas such as Copilot Chat, Agents, M365 Copilot, value realization, adoption and change management; build and maintain technical readiness aligned to CSU priorities and corporate initiatives.
Additional Information on Responsibilities as CSA Copilot
* Be the focal point of contact between Microsoft and customer/partner in driving M365 Copilot adoption and end-user adoption (per BU).
* Deliver Microsoft services for Copilot through Unified support contracts.
* Demonstrate Copilot M365 insights to showcase trends and business impact.
* Advise on Adoption and Change Management plans (identify executive sponsorship, end-user targeting, content and activities).
* Enable and demonstrate M365 Copilot insights and dashboards to understand usage trends and business impact.
* Conduct training sessions, provide use-cases, and support executives (CxO).
* Envision, design, and scope extensibility scenarios for pilots, PoCs, or handovers for implementation.
* Provide feedback to Microsoft Product Group and Marketing teams.
* Support unblocking technical issues: collaborate with product groups to provide feedback and product insights.
* Support Customer Success activities and MW events by delivering sessions and serving as a subject matter expert.
Qualifications
* Passion for new innovative technology and driving customer transformation.
* Strong project management skills.
* Ability to work with different cultures and customers.
* Ability to communicate with diverse audiences, especially CxOs, with strong presentation skills.
* Demonstrate balance between business adoption and change management and technical acumen on Copilot and agents.
* Ability to lead and motivate technical communities and be a public speaker.
* Adaptability and continuous learning mindset.
Education and Language
* Bachelor's degree in Computer Science or equivalent.
* Fluent in English, French and/or German; Dutch or any third language is appreciated.
* No relocation is possible.
Experience
* Customer-facing experience and experience working with Customer Success teams.
* Experience in systems development, network operations, software support, IT consulting.
* Proven track record in planning, deploying, operating, and optimizing M365 solutions.
* Analytical problem-solving and ability to explain complex topics to technical and business stakeholders.
* Strong relationship-building with senior IT and business decision makers.
* Strong verbal and written communication skills in French and English.
* Change management, transformation, trusted advisory, and customer focus skills to influence adoption of M365.
* Journey mapping skills to design customer solutions and lead presentations, demos, and workshops with BDMs and ITDMs.
* Experience managing stakeholder relationships and driving value proposition conversations to achieve consensus.
Technical Skills
* Subject matter expertise in at least three of the following: Large-scale Microsoft 365, M365 Security and Compliance, Copilot for M365 and Copilot Chat, Agents creation and governance, Copilot Studio, M365 Apps (Teams, VIVA), Teams deployment, SharePoint Online & Search indexing, and relevant cloud certifications.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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