Overview
Join to apply for the Modern Work and Copilot Cloud Solution Architecture role at Microsoft.
At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity and investing in AI and our partner ecosystem to redefine how businesses adopt technology to drive growth and innovation. SME&C is a culture of innovation, opportunity, and inclusivity. You’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and want to make a meaningful impact, explore how SME&C can be the next step in your career.
We are looking for a Cloud Solution Architect (CSA), specializing in AI solutions, who is passionate about driving our customers’ AI transformation journey with Copilot Chat, Agents, and M365 Copilot. This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, accelerating AI adoption and change management by creating business value and ROI. This role is flexible in that you can work up to 50% from home.
Responsibilities
* Be a trusted advisor and drive business value through AI Transformation: translate customer challenges into actionable solutions aligned to high ROI outcomes; ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
* Drive Customer Success: lead architectural design with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot; secure long-term customer success and renewal.
* Leverage Agentic AI: use Copilot prompt engineering and Agent-building expertise to drive AI at scale.
* Explore growth opportunities: partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.
* Accelerate Customer AI Transformation Journey: engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to accelerate the customer’s AI transformation journey.
* Embrace a growth mindset: act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.
* Learn-it-all: demonstrate a self-learner mindset through continuous, self-directed learning in Copilot Chat, Agents, M365 Copilot, business value realization, adoption and change management; build and maintain technical readiness aligned to CSU priorities and corporate initiatives.
Additional Information On Responsibilities As CSA Copilot
* Be the focal point of contact between Microsoft and customer/partner in driving M365 Copilot adoption and end-user adoption per BU.
* Deliver Microsoft services for Copilot through Unified support contract.
* Demonstrate Copilot M365 insights to showcase trends and business impact.
* Advisory on Adoption and Change Management Plan (identify exec sponsorship, end-user targeting, content and activities).
* Enable and demonstrate M365 Copilot insights and dashboard to understand usage trends and business impact.
* Training sessions, use-cases and support specific for CxO.
* Extensibility Scenarios: envisioning, design session and scoping for pilot, PoC or handover for implementation.
* Feedback loop to Microsoft Product Group and Marketing team.
* Support unblocking technical issues: work with product group, provide feedback and product insights.
* Support Customer Success Club and MW events by delivering sessions and acting as a subject matter expert.
Qualifications
* Passion for new innovative technology and drive customer transformation.
* Strong project management skills.
* Ability to work with different cultures and customers.
* Ability to communicate with a variety of audiences, especially CxOs, and strong presentation skills.
* Demonstrate effective balance between business with excellent adoption and change management skills and technical acumen on Copilot and agents.
* Ability to lead and motivate technical communities and be a public speaker.
* Ability to effectively recognize and adapt to change and in constant learning mode.
* Qualifications:,”Bachelor's degree in Computer Science or equivalent; fluent in English, French and/or German, Dutch; No relocation is possible.
Experience
* Relevant experience working in a customer-facing role and with Customer Success teams.
* Relevant experience in systems development, network operations, software support, IT consulting.
* Proven track record in planning, deploying, operating, and optimizing M365 solutions.
* Analytical problem solving.
* Proven track record of building relationships with senior IT and business decision makers.
* Ability to explain complex topics to both technical and business decision makers.
* Exceptional verbal and written communication skills; fluency in French and English.
* Change Management, transformation, trusted advisory, and customer focus skills to influence on consumption/adoption of M365 customers.
* Journey mapping skills: be the M365 Copilot subject matter expert with ability to design customer solutions, lead presentations, demonstrations, and design thinking workshops with BDMs and ITDMs.
* Relationship building: proven track record of building deep relationships with BDMs and senior IT executives in large or strategic accounts.
Technical Skills
* Subject matter expertise in at least three of the following: Large-scale Microsoft 365; M365 Security and compliance; Copilot for M365, Copilot chat; Agents creation and governance; Copilot Studio; M365 Apps (Teams, VIVA); Teams deployment; SharePoint Online & Search indexing; Cloud certifications (e.g., Microsoft 365 Certified, AI).
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Design, Art/Creative, and Information Technology
Industries
* Software Development
Referrals increase your chances of interviewing at Microsoft by 2x
Sign in to set job alerts for “Architecture Specialist” roles.
Modern Work and Copilot Cloud Solution Architecture
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr