2nd level IT Support Analyst (Identity Access Management experience)
Are you an IT Support Specialist with expertise in Identity Access Management (IAM)? Are you looking for an exciting contract opportunity in Basel, supporting a leading global organization within banking sector ? If so, our client is seeking a highly skilled IT professional to join their IT Services team !
Start Date: ASAP (Latest: July 2025)
Work in a fast-paced IT environment supporting IAM solutions
Provide VIP and senior management IT support
Collaborate with cross-functional IT teams and security specialists
Gain hands-on experience with Active Directory, SailPoint & Microsoft
Deliver 2nd-level IT support, including IAM request management and administration
Monitor & report SLAs, analyze incident trends, and drive problem management improvements
Collaborate with IT and Security teams to maintain effective ITIL-based processes
Provide VIP/Senior Management support and assist with high-level meetings
Manage virtual meeting support, mobile device configuration, and incident monitoring
Ensure smooth on-call and on-site support when required
Proven experience in IAM support & administration
Strong understanding of incident & request management processes .
Experience working with Active Directory, SailPoint & Microsoft Entra ID
Willingness to provide on-call and after-hours support as needed
Experience with virtual meeting support, hardware repairs, staging computer devices, and client hardware installations etc.