For our client, a leading international pioneer in healthcare and in‑vitro diagnostics based in Rotkreuz, we are looking for a proactive and technically‑skilled System Support Engineer to join the R&D Service team. In this role, you will act as a key technical expert, ensuring the seamless operation and reliability of life‑saving diagnostic systems throughout their entire lifecycle.
General Information
* Start Date: asap
* Duration: 9 months (initial contract with extension possible)
* Remote/Home‑Office: 1 day per week (20%) possible
* Travel: Possible, though not currently planned as a core requirement
Tasks & Responsibilities
* Technical Expert & Point of Contact: Serve as the primary technical liaison for internal customers regarding all hardware and software service aspects.
* System Deployment: Install complex diagnostic systems and configurations according to specialized technical manuals and internal databases.
* Maintenance & Lifecycle Management: Perform system qualifications (IQ/OQ), execute preventive maintenance, and conduct autonomous troubleshooting and repairs.
* Quality & Governance: Ensure comprehensive documentation of all service activities in strict accordance with established quality and regulatory standards.
* Trial Support: Provide essential technical support for global development trials, ensuring system readiness for critical R&D milestones.
* System Orchestration: Manage the deployment and servicing of various configurations to ensure optimal laboratory performance.
Qualifications (Must Haves)
* Education: HF/BSc/MSc in Technical Engineering (Electronics, Mechatronics, Automation), Life Sciences, or a completed technical vocational training with equivalent professional experience.
* Technical Experience: Proven initial experience in a technical or mechanical role, demonstrating a hands‑on approach to hardware.
* Laboratory Readiness: Willingness and ability to work in a highly regulated environment, specifically within laboratories with Biosafety Levels S1 and S2.
* Languages: Fluency in English (written and spoken) is mandatory for this global environment.
* Soft Skills: A customer‑centric team player with an autonomous, proactive work style and the ability to communicate effectively across interdisciplinary teams.
Nice to Haves
* Local Language: Proficiency in German is a significant advantage for the Rotkreuz site.
* Industry Context: Previous experience in the Healthcare/Diagnostics sector, particularly with Good Manufacturing Practice (GMP) standards.
* Technical Specialized Knowledge: Entry‑level skills in Network Administration and Troubleshooting.
* Professional Background: Experience servicing diagnostic instruments or involvement in Equipment Management.
* Problem‑Solving Mindset: Proven ability to resolve complex technical issues within interdisciplinary environments (lab, software, hardware, and workflow).
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