Overview
Customer Service Specialist (Ref. 2673) - 1 year contract – immediate start for AurigaVision AG. The role is to be the primary scheduling contact for assigned treatment centers and to coordinate time-sensitive patient journeys for advanced cell therapy products. You will work with cross-functional internal teams, external partners, and logistics providers to ensure seamless operations and a positive end-to-end experience for patients and stakeholders.
Responsibilities
* Act as the main scheduling point of contact for apheresis centers, manufacturing sites, clinical treatment sites, and logistics partners.
* Create, coordinate, and maintain patient treatment schedules, ensuring timely communication and data accuracy across all stakeholders.
* Monitor and troubleshoot logistical issues throughout the patient journey, including transportation, warehousing, and manufacturing activities.
* Provide real-time portal support and training to clinical sites and external users.
* Execute exception handling processes such as product returns, replacements, and escalations as needed.
* Participate in daily operations meetings, shift turnovers, and cross-functional team discussions, contributing insights and supporting continuous improvement.
* Ensure compliance with SOPs, documentation standards, and company values while maintaining a high level of customer service orientation.
Your profile / Qualifications
* Bachelor’s degree or at least 3 years of relevant work experience in customer service, logistics, supply chain, or healthcare operations.
* Experience in a fast-paced, regulated environment such as pharmaceuticals, biotech, or healthcare is a strong asset.
* Highly self-motivated, professional, and able to work independently as well as collaboratively in diverse teams.
* Strong organizational, planning, and time management skills with a keen attention to detail.
* Excellent communication and interpersonal skills; able to manage tense situations and de-escalate when necessary.
* Flexible and adaptable to changing business needs, with willingness to provide on-call or holiday support as required.
* Fluency in English, any additional language is a plus.
Sebastian Pal is looking forward to receiving your application documents via job portal (CV, diploma, reference letters; no motivational letter necessary).
Full discretion is guaranteed and we will gladly answer any additional questions.
Employment details
* Seniority level: Entry level
* Employment type: Temporary
* Job function: Customer Service and Administrative
* Industries: Pharmaceutical Manufacturing
Referrals increase your chances of interviewing at AurigaVision AG by 2x. Get notified about new Customer Service Specialist jobs in Neuchâtel, Neuchâtel, Switzerland.
#J-18808-Ljbffr