Overview The Mortgage Loan Officer Assistant is responsible for accurately setting up new purchase applications, issuing pre-approval letters, and overseeing the success of every loan from contract to close.
The Mortgage Loan Officer Assistant will work cohesively with the Borrower(s), the team LP1 (if any), the Loan Processors, the Underwriter, and any Third Parties to close 95% of all loans on time while providing an outstanding experience application-to-close.
This position requires time and self-management, precise verbal and written communication skills, and a working knowledge of all major investors’ guidelines. The analysis of cash, credit, and income is vital for this position.
Responsibilities 3 Top Duties w/Measurements:
Set-Ups:
Contact all borrower(s) within 24 hours after the LO appointment
Request and review the cash, credit, and income qualifications of all borrowers
Pre-Approve:
Accurately pre-approve all borrowers
Handle any and all payment scenario requests
Proactively contact all preapproved buyers accordingly
Communicate effectively with all respective Realtor partners
Contract-to-Close:
Accurately onboard all newly received contracts for Rate Lock consultation
Expeditiously submit the loan application to Loan Processing for eDisclosures
Outstanding Borrower Tuesday Updates, Pre-Closing and Funding Calls (if applicable)
95% of all loans cleared to close 7 days prior to closing
95% of all loans closed on time with a mandatory daily gauge check to address choke points
95% of all loan problems are handled before escalating to LO by having Tuesday pipeline calls
Essential Duties of this Position:
Set-Ups Contact all newly received applications within 24 hours of being assigned by the LO
Fully review 1003 with the Borrower(s) and request any other specific documents for review
All efforts and avenues must be exhausted before turning down a pre-approval request
Continue to update the respective Realtor partner on your progress (when needed)
Understand and research all investor guidelines and stay up to date in all program changes
Pre-Approve Effectively communicate all the pre-approval parameters established to the Borrower(s)
Supplement the pre-approval letter with any pertinent documents (i.e. Pre-Approval Addendum, completed All About You form, etc.)
Provide a courtesy phone call to the referring Realtor within 24 hours of issuance. Ensure the Realtor partner fully understands any important details of the pre-approval
Rush any pre-approval requests when needed
Communicate any red flags or major potential issues to the LO or Team Captain (if applicable) and Realtor partner
Perform a one-hour weekly time-blocked pre-approval power hour accordingly
Contract-to-Close Expeditiously onboard any newly received contracts and prepare for the LO consultation call
Complete a “daily gauge check” each morning during a “pre-work ritual” to determine any potential "choke points
Attend a weekly branch pipeline meeting to ensure all the required time-to-task objectives are being met
Perform outstanding Tuesday Update phone calls to all borrowers
Communicate internally with the processing team to fully understand all required conditions before contacting any borrower(s) and third parties
Proactively contact the borrower(s), and the borrower(s)' Attorney and Real Estate Agent, 24 hours in advance of any mortgage contingency expirations, to request a necessary extension (we fail if we are contacted first)
Review all Closing Disclosures and compare them to the original loan estimates for accuracy
Perform a meticulous pre-closing phone call 48 hours before the closing date (if applicable)
Perform a congratulatory funding phone call on all loans (purchase and refinance) to the borrower(s) and to both Real Estate Agents on all purchase loans (if applicable)
Answer any post-closing and/or funding questions
Be available after normal business hours in case of questions(email on a mobile device)
Consistently exceed all borrower(s) and third party(s) expectations
Other Smile on every call and sustain a high level of professionalism in speech and email (no slang, curt/cold emails, etc.)
Act as a “concierge” between the borrower(s) & business partners on available programs/scenarios
Qualifications Must maintain an NMLS license
Must have a high school diploma or equivalent
Must be able to work 40 hours per week, minimum
Must have, at minimum, 5 years of experience in processing, underwriting, origination, or a combination of all aspects
Must be proficient in DU/DO and LP
Must be proficient with all major investor guidelines
Must be proficient in any major Loan Origination System (i.e., Encompass, Arive)
Must be proficient in Microsoft Word, Excel, PowerPoint, Outlook, and OneNote Applications
Must be committed to being a great leader
Must have excellent verbal and communication skills
Must have a consistently positive attitude
Must be dependable, self-motivated, and require minimal supervision
Must be detail-oriented
Must be able to work under pressure to meet deadlines
Must be able to organize, prioritize, and manage time through time blocking
Must be able to collaborate respectfully with all employees at both the Branch and Corporate levels
Must complete regulatory and compliance training as required
Compensation $60,000 - $70,000 yearly
About Chris Bushnell Mpire Financial The Chris Bushnell Mpire Financial is consistently ranked among the top mortgage teams in North and South Carolina. We're a high-performing, values-driven group that combines deep industry expertise with a genuinely human approach to help clients navigate one of life's most important financial decisions.
Our team culture balances ambition with collaboration. We celebrate wins together, support each other through challenges, and believe that exceptional client service starts with how we treat one another. We're committed to continuous learning and staying ahead of industry changes so we can provide clients with the guidance and education they need to make confident decisions.
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