Drive HR Excellence, Every Step of the Way
Ready to shape how HR really works? At Hero, this role goes far beyond running operations — it's about building the future of HR in Switzerland. You combine rock-solid HR Operations and Site Administration with project leadership, digital enablement, and continuous innovation, turning complexity into scalable, people-first solutions.
You lead end-to-end HR service delivery across our 4 Business Units of the Headquarter while driving transformation: modernising systems, rolling out new tools, improving processes, and translating strategy into execution. If you love operating and evolving at the same time — this is your stage.
How You'll Leave Your Mark
Own the People Journey
* Be the captain of the HR ship across Switzerland – steering everything from onboarding to farewell waves.
* Make every touchpoint for our employees seamless, joyful, and undeniably human.
* Juggle contracts, benefits, payroll, and time-off magic without breaking a sweat.
Guardian of Compliance
* Be our Swiss-law superhero – making sure everything ticks all the legal boxes.
* Be the go-to for tricky questions from federal, cantonal, and communal authorities (cape optional).
* Keep documents sharp, interactions smooth, and compliance airtight.
Leader of Legends
* Coach, mentor, and inspire our HR Operations & Site Admin squad to greatness.
* Set priorities that actually make sense and keep the team cruising without chaos.
* Build a backup plan so smooth that even Murphy's Law applauds you.
Architect of Excellence
* Design an HR experience people will actually enjoy – think service catalogues, SLAs, and clear pathways.
* Team up with HRBPs and CoEs to make sure everyone's marching in the same rhythm.
* Bring clarity, transparency, and a touch of genius to every HR process.
Master of Data & Controls
* Be the guardian of HR data – accurate, private, and totally audit-ready.
* Build processes so tight even auditors nod in approval.
* Hunt down audit findings like a detective and turn them into wins.
Performance Whisperer
* Translate numbers, KPIs, and feedback into real, actionable improvement (no guesswork here).
* Keep operations humming and make continuous improvement feel like second nature.
* Create a culture where accountability and curiosity thrive side by side.
Digital & Systems Champion
* Own HR systems like a pro, partnering with Group HRIS and IT.
* Keep data clean, access rights clear, and upgrades smooth.
* Prioritize tech changes that make life easier for everyone.
Vendor Virtuoso
* Manage external partners like a maestro – payroll, benefits, social insurance, HR tech, you name it.
* Keep service levels high, issues low, and relationships sparkling.
* Help pick and onboard the next generation of HR dream vendors.
Change Catalyst
* Lead projects that make HR smarter, faster, and more self-serve-friendly.
* Make change stick with savvy planning and top-notch communication.
* Turn policies into practical, scalable actions across the business.
Strategic Right Hand
* Be the go-to brain for the Head of HR Switzerland - spotting risks, dependencies, and resourcing gaps before anyone else.
* Turn operational insight into clear recommendations and measurable results.
* Make sure decisions don't just sit on paper, they come alive.
Who You Are
HR Operations Authority
* 7+ years rocking HR Operations across the entire employee journey.
* Hands-on Swiss HR compliance, payroll, and social insurance wizardry.
People Leader
* Proven ability to lead HR Ops or Site Admin teams like a true captain.
* Skilled in setting service standards, juggling priorities, and taming escalations.
Governance Pro
* Controls, data governance, privacy, audit-readiness—your playground.
* SOPs, access management, and remediation? You've got them covered.
Systems-Savvy Strategist
* HRIS key user or system owner who loves clean data and smooth processes.
* Fluent in role/access governance, change adoption, and incident triage.
Change-Minded Builder
* End-to-end HR projects are your jam.
* Strong in leading change in lean, matrixed environments.
Swiss HR Professional
* Tertiary education (FH/University) or equivalent professional experience.
* Swiss HR Operations, Payroll, and Social Insurance credentials.
Language Ace
* German native-level, confident in employee communication and HR documentation.
* English fluent for collaborating with global stakeholders and partners.
Our Culture: Where People thrive
* Create Wow: We turn complex HR into smart, seamless solutions. Innovation, digitalization, and change aren't just accepted—they're designed.
* Everyone Hero: We win together. Across HR Ops, HRBPs, CoEs, and the wider business, collaboration isn't a checkbox—it's a mindset. We break down silos, champion shared goals, and roll up our sleeves to make impact happen.
* Nourish Others: We lift each other and everyone around us. We share knowledge, champion development, and drive high performance—because curiosity, openness, and accountability make strong teams and exceptional employee experiences.
* Take Responsibility: We own outcomes, act with integrity, and make thoughtful choices for people, business, and planet — today and tomorrow.
Who We Are
We're Hero — a family-owned food company with a legacy that spans generations and a mission that still feels deeply human. Since 1886, we've believed that naturally good food should be honest, high-quality, and accessible to all. That belief lives on across the many brands that make up the Hero family today.
With more than 4,000 passionate colleagues in 19 countries, our impact is global — but our mindset stays personal. Behind every product, every brand, and every market is a network of people who need clarity, care, and systems that simply work. That's where HR Operations comes in.
Our mission is simple and powerful: to delight consumers through honest goodness in every bite. And we know it starts long before food reaches a plate — it starts with how we enable our people to do their best work, every single day.
Want to lead, innovate, and make HR smarter for everyone—while having a blast doing it? Join Hero, and let's make excellence the new normal
We only accept direct applications, profiles from agencies will be rejected.