Overview Modern Work and Copilot Cloud Solution Architecture role at Microsoft (SME&C) focusing on AI solutions, Copilot Chat, Agents, and M365 Copilot. This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert to accelerate AI adoption and change management, driving business value and ROI. The role is flexible in terms of work location (up to 50% from home).
Responsibilities Be a trusted advisor and drive business value through AI Transformation: translate customer challenges into actionable AI solutions aligned to high ROI outcomes and ensure a seamless, connected customer experience.
Drive Customer Success: lead architectural design with business and technical decision-makers to enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal.
Leverage Agentic AI: apply Copilot prompt engineering and agent-building expertise to scale AI initiatives.
Explore growth opportunities: partner with technical and sales teams to identify opportunities and develop tailored solutions for expansion and value realization.
Accelerate the AI Transformation Journey: engage with communities to share expertise, contribute to IP creation, prioritize IP reuse, and learn from others to accelerate customer AI journeys.
Embrace a growth mindset: convey the voice of the customer by sharing insights, feedback, and success stories to inform internal strategy and execution.
Learn-it-all: demonstrate self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, value realization, adoption and change management; build and maintain technical readiness aligned to CSU priorities.
Additional Information On Responsibilities As CSA Copilot Be the focal point between Microsoft and customers/partners in driving M365 Copilot adoption and end-user adoption (per BU).
Deliver Microsoft services for Copilot through Unified support contracts.
Demonstrate Copilot M365 insights to showcase trends and business impact.
Advise on Adoption and Change Management plans (identify executive sponsorship, end-user targeting, content and activities).
Enable and demonstrate M365 Copilot insights and dashboards to understand usage trends and business impact.
Provide training sessions, use-cases, and support for CxO level audiences.
Envision extensibility scenarios, conduct design sessions, and scope for pilots, PoCs, or handovers for implementation.
Provide feedback to the Microsoft Product Group and Marketing team.
Support unblocking technical issues by collaborating with product teams and providing insights.
Support Customer Success Club and MW events by delivering sessions and acting as a subject matter expert.
Qualifications Passion for new innovative technology and driving customer transformation.
Strong project management skills.
Ability to work with different cultures and customers.
Ability to communicate with diverse audiences, especially CxOs, with strong presentation skills.
Ability to balance business value with adoption and change management skills and technical acumen on Copilot and agents.
Ability to lead and motivate technical communities and be a public speaker.
Ability to adapt to change with a continuous learning mindset.
Additional Qualifications Bachelor's degree in Computer Science or equivalent.
Fluent in English, with proficiency in French and/or German; Dutch or another language is appreciated.
No relocation is possible.
Experience Customer-facing experience and experience working with Customer Success teams.
Experience in systems development, network operations, software support, IT consulting.
Proven track record in planning, deploying, operating, and optimizing M365 solutions.
Analytical problem-solving skills.
Proven ability to build relationships with senior IT and business decision-makers.
Ability to explain complex topics to both technical and business audiences.
Excellent verbal and written communication skills in French and English.
Change management, transformation, trusted advisory, and customer focus skills to influence Adoption/Usage of M365.
Journey mapping skills; ability to design customer solutions, lead presentations, demonstrations, and design thinking workshops with BDMs and ITDMs.
Relationship-building experience with BDMs and senior IT executives in large or strategic accounts.
Technical Skills Subject matter expertise in at least three of the following: Large-scale Microsoft 365; M365 Security and compliance; Copilot for M365, Copilot chat; Agents creation and governance (via M365, Copilot Studio); Copilot Studio; M365 Apps (Teams, VIVA); Teams deployment; SharePoint Online & Search indexing; Cloud-related certifications (e.g., Microsoft 365 Certified, AI).
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to protected characteristics. If you need assistance during the application process, read more about accommodations.
Seniority level Not Applicable
Employment type Full-time
Job function Design, Art/Creative, and Information Technology
Industries: Software Development
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