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Description: Key responsibilities:
Act as the point of contact for service-related questions for customers and manage HR requests until closure, including tracking and tracing. Create a high-end user experience.
Provide best-in-class customer service, aiming to resolve queries quickly and going the extra mile. Be knowledgeable about the business operations and key contacts.
Support and advise on HR calendar events (e.g., IDP, Lonza Bonus salary review).
Use multiple HR and Payroll systems to support customer query resolution.
Share customer feedback with Service Specialists and suggest new HR technology solutions to improve operations.
Monitor HR Services & Solutions metrics.
Initiate changes in Workday as per process requirements.
Proactively advise HR Business Partners and line managers on HR processes.
Contribute to local HR projects and initiatives.
Maintain knowledge of HR policies and procedures.
Promote and act as the subject matter expert for the case tool within HR.
Work within SLAs, focusing on delivering an excellent customer journey.
Provide guidance on key HR processes and collaborate on ad-hoc projects.
Key requirements: Education as "Personalfachfrau/-mann" or a university degree (e.g., Bachelor of Arts in Business Administration).
Detail-oriented with exceptional organizational skills and a proactive working attitude.
Strong work ethic and resilience.
Ability to understand different cultures and work effectively in a multicultural environment.
Extensive experience (3-5 years) in HR administration or HR shared services.
Fluent in German and Business English.
Availability every morning or afternoon from Monday to Thursday.
Contact: Alba Jansa
WhatsApp Business: +41 76 811 63 99
Additional Information: Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Human Resources
Industries: Professional Services
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